communication ~ the Art of Making Yourself Heard

Even with the predominance of e-mails nowadays, we still spend around three quarters of our working day talking to someone – face to face, on the telephone, in meetings and at conferences – so it pays to be good at it! If you’d like to get more out of interactions with others, why not consider one of our communication skills programmes?

Throughout we encourage all participants to be fully involved in their own learning by taking part in a variety of challenging indoor and outdoor exercises and facilitated reviews. There’s also plenty of opportunity to give and receive honest feedback and to practise new behaviours and techniques within a friendly supportive environment.

So what will a participant on one of our communication skills programmes come away with?

• The skills required to facilitate decision making, manage conflict, coach, and present.
• An appreciation of the importance of active listening.
• An awareness that the communication process includes understanding of your own and other people’s thoughts, feelings and values.
• The ability to identify and remove barriers to communication.
• A knowledge of how to adapt to different personalities and styles of communication.
• An insight into the value of giving and receiving focused personal feedback.

Outline plans for developing personal communication skills in the workplace.

Improving communication is obviously only of value if the learning is taken back to the workplace; we individually design each communication skills programme to take account of relent business knowledge, culture and practices to ensure it is relevant and valuable for every participant.