Customer Service

It would be fair to say that, as customers, we expect more and more from the companies we deal with.  And of course that means that your customers will expect more and more from your company, your product and your staff.  In business we constantly invest in our products, our production capacity, the technology we use and so on.  But how much time and money do we invest in the people who will deliver this to our customers?  The cost of them getting it wrong, upsetting a customer, or even just leaving a customer feeling indifferent about their experience in dealing with us is huge.

At Log Heights, we believe that growth starts within and therefore take an “inside out” approach to customer service.  How can anyone make a customer happy if they are not happy within themselves?  All the skills in the world are wasted if the mindset and motivation of the person using them are misaligned.  In addition, we see your staff as individuals, with their own characters, personalities and approaches to customer service. 
                   
During our customer service development programmes, we work on investigating and challenging the mindsets that delegates have around customer service.  Following on from this, and rather than taking the “one size fits all” approach of delivering a set of techniques and phrases to be used by everyone, we support them in discovering the best way for them individually to behave in order to not only meet, but also exceed their customers’ expectations.  We help them to understand their own individual style, it’s strengths and limitations and to consider how they can best use their style and personality to deliver first class service while at the same time reflecting the ethos and brand of the organisation they work for.

“If you don’t look after your customers, somebody else will”